Customer Need Based Services We can help you to build up an excellent new service or to redesign your actual delivery process with a focus on customer needs and maximizing the value for both, the customer and the provider. In our approach, service design is the activity of planning and organizing people, infrastructure, communication as well as material components of a service in order to improve its quality and the interaction between service provider and customers. The purpose of service design methodologies is to design according to the needs of customers or participants, so that the service is user-friendly, competitive and relevant to the customers. PROCESS Process mapping and redesign with methodology, experience and fun. TRAINING On basis of your own challenges we show you how to use the methodology. COACHING Coaching to avoid not to be alone in your challenging journey. Contact Persons Thomas Mandl Partner Contact Thomas More Insights about this Topic Insights Foresighting Clear the future by following the F-O-R-E-S-I-G-H-T principles! Insights A Holistic Success ACO Industries grows through breakthrough innovation. Insights A Journey to the Organization of Tomorrow How can organizations meet the volatile business? Would you like to know more? Contact us